FAQs

1. Where do you ship?

At Levaxco, we proudly serve clients across the United States, the European Union, and worldwide. Each order is prepared with care and dispatched through our international fulfillment network in partnership with trusted global logistics providers to ensure secure, trackable delivery.

2. Do you offer item replacements free of charge?

Yes. If your item arrives damaged, defective, or incorrect, we will provide a complimentary replacement or refund after review.
Please contact us at info@levaxco.com and include clear photos of the issue so our team can assist you promptly.

3. Are shipping delays common?

While most orders arrive within the estimated timeframe, occasional delays may occur due to customs inspections, high seasonal demand, or local courier processing.

Tracking information usually becomes active within 48 hours.
If your tracking has not updated after this time, please contact info@levaxco.com for assistance.

4. Can I change or cancel my order?

To ensure timely processing, any change or cancellation request must be submitted within 30 minutes of placing your order.
Requests made after this window cannot be guaranteed.

5. What payment methods do you accept?

We accept major international payment methods, including:

Credit & Debit Cards
Visa · Mastercard · American Express · Diners Club · JCB · Discover

Digital Wallets
Apple Pay · Google Pay

Buy Now, Pay Later
Klarna

Available payment options may vary by region at checkout.

6. When will my order be processed?

Orders are processed within 1–3 business days, Monday through Friday, excluding public holidays.
Once dispatched, you will receive a confirmation email with your tracking details.

7. How long will it take to receive my order?

Once shipped, orders typically arrive within:

  • 8–13 business days from the shipping date

Delivery times may vary depending on your location and local courier operations.

8. What if I don’t receive my order?

If your order has not arrived within 20 days from the shipping date, please contact info@levaxco.com.
After confirmation of non-delivery, we will offer an appropriate resolution, including a replacement or refund.

9. Will I be charged customs duties or taxes?

All prices are listed in USD and do not include taxes, customs duties, or import fees.

Depending on your destination country:

• Your order may be subject to customs inspection
• VAT, import duties, or handling fees may be applied by local authorities
• These charges are the responsibility of the customer

10. What is your return policy?

Returns may be requested within 30 days of delivery. Items must be unused, in their original condition and packaging.

11. What if the item I received is defective, incorrect, or damaged?

Please contact us within 48 hours of delivery with your order number and photos of the issue.
We will review your case and arrange a replacement or refund where appropriate.

12. When will I receive my refund?

Approved refunds are issued to the original payment method within 5–10 business days.
Please allow additional time for your bank or card issuer to process the transaction.

13. I have a different question.

For any other inquiries, please contact us at:

info@levaxco.com

Our team is always happy to assist you.