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Our Guarantee
At Levaxco, we stand by the quality and craftsmanship of our products. We want every customer to feel confident in their purchase — that’s why we offer a risk-free 30-day money-back guarantee.
If you’re not fully satisfied for any reason, simply reach out to us and we’ll make it right.
Our Customer Care Team is available 24/7 at info@levaxco.com and is always happy to assist you.
At Levaxco, we take pride in the quality and craftsmanship of our decor items. Your satisfaction is our priority. If any product arrives damaged or has a manufacturing defect, we will replace it or offer a full refund at no extra cost.
1. What This Guarantee Covers
- We provide a replacement or refund for:
- Decor items damaged during shipping or delivery
- Items with manufacturing defects
- Damage discovered immediately upon opening the package
2. What Is Not Covered
This guarantee does not cover:
- Damage caused by accidents, drops, or improper handling after delivery
- Customized or altered decor items (unless they arrived damaged)
3. How to Claim a Replacement or Refund
To request a replacement or refund, please send us:
1. Order number or proof of purchase
2. Photos of the damaged or defective item
3. A brief description of the issue
Send your claim to: info@levaxco.com
4. Resolution
Once your claim is verified, we will:
- Ship a free replacement, or
- Issue a full refund, depending on your preference or stock availability
5. Our Promise
At Levaxco, every decor piece is crafted with care. If something goes wrong, we are committed to making it right—either with a replacement or a refund.
FAQs
Levaxco offers international shipping, ensuring your order reaches you safely and efficiently, no matter where you are in the world.
Worldwide delivery: 7–20 business days
Orders are carefully prepared within 1–3 business days. Tracking details are provided once your order ships.
If your order has not arrived within 30 days after shipping, please contact our support team. You’ll be eligible for a full refund
To ensure timely processing, any changes or cancellations must be requested within 30 minutes of placing your order. After this period, we’re unable to modify or cancel it, but you may still return your order for a full refund once it has been received.
While most orders arrive on time, occasional delays may occur due to customs, carrier capacity, or regional logistics. If your package is still in transit and trackable, we’re unable to issue a refund during that time. However, our team will gladly assist in investigating any shipment that appears significantly delayed or lost.
For full details, please refer to our Refund Policy. Our AI-powered assistance is available at all times for immediate support, with our team personally assisting you within 12 hours when required.
