Customs, VAT & Warranty

Customs, VAT & Import Fees

Levaxco ships internationally and works with trusted global logistics partners to deliver your order as efficiently as possible.

Please be aware that all prices displayed on our website are shown in USD and are exclusive of customs duties, VAT, import taxes, and any local handling or clearance fees, unless otherwise stated at checkout.

Customer Responsibility

Depending on your destination country, your local customs authority may require you to pay:

• Value-Added Tax (VAT)
• Import or customs duties
• Postal or courier handling fees

These charges are determined solely by your local government and courier services and are the responsibility of the customer.

Refused or Unclaimed Shipments

If a shipment is refused, abandoned, or returned due to unpaid customs charges, the order will not be eligible for a refund. Any return shipping or additional costs incurred will be deducted from any potential reimbursement.

Customs Delays

Customs processing times are outside of our control and may occasionally cause delivery delays. Such delays do not qualify for order cancellation or immediate refund while the shipment remains in transit and trackable.

At Levaxco, we are always here to support you and will gladly assist with any questions regarding your shipment.


Warranty & Product Care

At Levaxco, our décor pieces are crafted to be enjoyed as statement elements in your home. To ensure longevity and satisfaction, we encourage all customers to follow the care instructions provided with each product.

Warranty Coverage

Levaxco offers a limited warranty that covers manufacturing defects present at the time of delivery. This warranty does not cover damage resulting from improper use, handling, or maintenance.

Exclusions

The following are not covered under our warranty:

• Damage caused by misuse, accidents, or modification
• Improper installation or failure to follow care guidelines
• Exposure to moisture, excessive heat, or unsuitable environments
• Electrical damage caused by incorrect voltage or power sources

Reporting a Warranty Issue

Warranty-related claims must be reported within the timeframes outlined in our Damaged & Defective Items Policy and must include clear photo evidence of the issue.

Decorative Use Disclaimer

All Levaxco products are intended for decorative purposes unless otherwise stated. Individual results may vary depending on environment, placement, and handling.

Our goal is to ensure every Levaxco piece enhances your space beautifully and safely.


Sustainability & Materials

We curate décor pieces using carefully selected materials, including wood, resin, metal, glass, and other natural or hand-finished components.

Because many of our products are crafted using natural materials and artisanal processes, slight variations in color, texture, grain, finish, or pattern may occur. These natural characteristics are part of the uniqueness and charm of each Levaxco piece and do not constitute defects.

Material Variations

Please note that:

• Wood grain patterns, resin tones, and metallic finishes may vary slightly from item to item
• Hand-finished or handcrafted details may show minor irregularities
• Lighting conditions and screen settings may affect how colors appear online

Sustainability Commitment

We aim to work with responsible suppliers and production partners who follow ethical manufacturing practices and prioritize material quality. While sustainability is important to us, availability and sourcing may vary depending on product category and region.

By purchasing from Levaxco, you acknowledge and accept the natural variations that come with quality decorative materials and artisanal craftsmanship.