Solune Pendant

At Levaxco, we stand behind the quality and craftsmanship of our collections. We want every client to feel confident in their purchase, which is why we offer a 30-day satisfaction guarantee.

If you are not fully satisfied with your order, please contact our Customer Care Team within 30 days of delivery. Each request is carefully reviewed and, when applicable, we will provide the most suitable resolution, including a replacement or refund.

Our Customer Care Team is available 24/7 at info@levaxco.com and is always delighted to assist you.

At Levaxco, we take pride in the quality and craftsmanship of our decor items. Your satisfaction is our priority. If any product arrives damaged or has a manufacturing defect, we will replace it or offer a full refund at no extra cost.

1. What This Guarantee Covers

• We provide a replacement or refund for:

• Decor items damaged during shipping or delivery

• Items with manufacturing defects

• Damage discovered immediately upon opening the package
  

2. What Is Not Covered

This guarantee does not cover:

• Damage caused by accidents, drops, or improper handling after delivery
  
• Customized or altered decor items (unless they arrived damaged)
  

3. How to Claim a Replacement or Refund

To request a replacement or refund, please send us:

1. Order number or proof of purchase

2. Photos of the damaged or defective item

3. A brief description of the issue

Send your claim to: info@levaxco.com

4. Resolution

Once your claim is verified, we will:

• Ship a free replacement, or
  
• Issue a full refund, depending on your preference or stock availability
  

5. Our Promise

At Levaxco, every decor piece is crafted with care. If something goes wrong, we are committed to making it right—either with a replacement or a refund.

Levaxco offers international shipping, ensuring your order reaches you safely and efficiently, no matter where you are in the world.

Delivery Information (USA, EU & Worldwide)

All orders are carefully prepared within 1–3 business days. Once dispatched, delivery typically occurs within 8–13 business days from the shipping date, depending on your location and local courier operations.

Tracking details are provided by email upon shipment, with updates generally appearing within 48 hours.

If your order has not arrived within 20 days from the shipping confirmation date, please contact our Customer Care Team at info@levaxco.com with your order number and tracking information.

Once we verify the status of the shipment with the courier, and if the order is confirmed as lost or undelivered, you will be entitled to a full refund or a complimentary replacement, based on your preference.

In some cases, additional verification may be required before a refund is issued, in line with our payment provider and fraud-prevention procedures.

At Levaxco, your satisfaction is our priority, and we will always work with you to resolve any delivery issues quickly and fairly.

To ensure timely processing, any changes or cancellations must be requested within 30 minutes of placing your order. After this period, we’re unable to modify or cancel it, but you may still return your order for a full refund once it has been received.

While most orders are delivered within the expected timeframe, occasional delays may occur due to customs procedures, carrier capacity, or regional logistics.

If your shipment is still showing active tracking updates, we are unable to issue a refund at that stage. However, our Customer Care Team will be happy to monitor the delivery and follow up with the courier if the package appears significantly delayed or at risk of being lost.

Our goal is always to ensure your order reaches you safely, and we will continue to support you until the matter is fully resolved.

For full details, please refer to our Refund Policy. Our AI-powered assistance is available at all times for immediate support, with our team personally assisting you within 12 hours when required.